General Terms and Conditions

General Terms and Conditions

1 Scope of application, contract language, storage of the contract text
1.1 These General Terms and Conditions apply to all contracts concluded between us via our online store,
Lipper Hellweg 41d
33604 Bielefeld
Tel. + 49 (0) 5 21. 5 20 20 0
Managing Director: Jürgen Brintrup

and you as our customer. We do not accept deviating conditions of the customer. This also applies if we do not expressly object to their inclusion.

1.2 The contract language is German.
1.3 We save the text of the contract and also send you the order data and our GTC by e-mail. You can also view, download, save and print the GTC here on this page at any time. You can view the text of the contract in your customer account if you are registered as a customer.

2 Conclusion of contract and correction of input errors
2.1 The presentation of the products in our online store does not constitute a legally binding offer, but an invitation to place an order. You can add individual products to the virtual shopping cart using the "Add to cart" button, without this already constituting an offer to purchase. Before placing your order, you can add further products to the shopping cart or remove them again by selecting the "X" button to delete them from the shopping cart. You can also cancel the order process altogether by closing the browser. You only place a binding order for the goods listed on the order page by clicking on the "Order with obligation to pay" button. The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order or by sending a separate order confirmation no later than five days after your order.
2.2 If you have selected the payment method PayPal or Amazon Payments, the contract is already concluded at the time of your confirmation of the payment instruction to PayPal or Amazon Payments.

3 Right of withdrawal
3.1 If you are a consumer within the meaning of § 13 BGB, i.e. a natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity, you are entitled to the following right of withdrawal:

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise the right to cancel, you must inform us (CCON GmbH, Lipper Hellweg 41d, 33604 Bielefeld, Phone: 0521-5202016, Email: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample withdrawal form
(If you wish to cancel the contract, please complete this form and return it to us).
- To CCON GmbH, Lipper Hellweg 41d, 33604 Bielefeld, Email:
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete as appropriate.

3.2 The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (customizable items),
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

4 Delivery terms and delivery periods
4.1 We deliver worldwide. There are no delivery restrictions.
4.2 The delivery time is 1-10 working days. We indicate the exact delivery times on the respective product page.
4.3 If you are an entrepreneur, the risk of accidental destruction, accidental damage or accidental loss of the goods shall pass to you upon delivery of the goods by us to the transport company. This does not apply if you order from us as a consumer.
4.4 We are entitled to make partial deliveries insofar as this is reasonable for you.
4.5 If, in exceptional cases, an item is not in stock after purchase, we will inform you immediately and give you an estimated delivery date or suggest the delivery of a comparable product. If the delivery date does not suit you or you do not wish to receive a comparable product, the purchase will be canceled and we will immediately reimburse you for any payments already made.

5 Prices and shipping costs
5.1 The prices stated on the product pages are gross prices and include the statutory VAT and do not include any shipping costs that may be incurred.
5.2 The shipping costs for shipments within Germany are 3.90 euros.
5.3 The shipping costs to certain European and non-European countries are as follows
Shipping costs 49.00 Euro for the following countries:
- Austria / Austria

B2B: Different conditions.

5.4 The specific shipping costs incurred can also be found on the respective order page.

6 Means of payment and terms of payment
6.1 The following means of payment are available to you: Prepayment, Sofortüberweisung, PayPal, Amazon Payments and for commercial customers and public institutions also on account (in this case, please contact one of our customer advisors in advance)

6.2 If you select prepayment, you will receive an invoice with the order confirmation, which you must pay within 5 days of receipt. Please pay the invoice amount to the following bank account:

Account holder: CCON GmbH
Sparkasse Bielefeld
IBAN: DE88480501610000007625

6.3 If you select Paypal or Amazon Payments, you will be redirected to the Paypal or Amazon pages. You can enter your payment details there. You will receive further instructions during the ordering process.

6.4 You are not entitled to offset against our claims unless the counterclaim is based on the same legal relationship as this contract or the counterclaims have been legally established or are undisputed.

7 Retention of title
7.1 The goods remain our property until full payment has been made.
7.2 If you are an entrepreneur, the following also applies:
a) If you process the reserved goods, it is agreed that the processing is carried out in our name and for our account as manufacturer and that we directly acquire ownership or - if the processing is carried out from materials of several owners or the value of the processed item is higher than the value of the reserved goods - co-ownership (fractional ownership) of the newly created item in the ratio of the value of the reserved goods to the value of the newly created item. In the event that no such acquisition of ownership should occur for us, you hereby transfer your future ownership or - in the above-mentioned ratio - co-ownership of the newly created item to us as security. If the goods subject to retention of title are combined or inseparably mixed with other items to form a uniform item and if one of the other items is to be regarded as the main item, we shall, insofar as the main item belongs to us, transfer to you the co-ownership of the uniform item on a pro rata basis in the ratio specified in sentence 1.
b) In the event of resale of the goods subject to retention of title, you hereby assign to us by way of security the resulting claim against the purchaser - in the case of co-ownership by us of the goods subject to retention of title in proportion to the co-ownership share. The same applies to other claims that take the place of the reserved goods or otherwise arise with regard to the reserved goods, such as insurance claims or claims arising from tort in the event of loss or destruction. We revocably authorize you to collect the claims assigned to us in your own name. We may only revoke this direct debit authorization in the event of liquidation.

8 Warranty
8.1 You are entitled to the statutory warranty rights. For all defects occurring during the statutory warranty period of two years from delivery of the goods, you have in particular the statutory right to subsequent performance (at your discretion: rectification of defects or new delivery) and - if the statutory requirements are met - the statutory rights to reduction or withdrawal and also to compensation.
8.2 If you are an entrepreneur, the warranty period is 12 months from delivery. Notwithstanding paragraph 1, in the event of a defect within the scope of subsequent performance, we shall be entitled to choose between rectification of the defect by removal of the defect or subsequent delivery by replacement of a defect-free item, provided that you are an entrepreneur.
8.3 If you are an entrepreneur, the warranty claims for defects presuppose that you have complied with your statutory inspection and complaint obligations (§§ 377, 381 HGB). If a defect is discovered during the inspection or later, we must be notified of this immediately in text form. The notification shall be deemed immediate if it is made within two weeks, whereby the timely dispatch of the notification shall suffice to meet the deadline. Irrespective of this obligation to inspect and give notice of defects, you must notify us of obvious defects (including incorrect and short deliveries) in text form within two weeks of delivery, whereby the timely dispatch of the notification is also sufficient to meet the deadline. If you fail to properly inspect the goods and/or notify us of defects, our liability for the unreported defect shall be excluded. The provision in this clause 8.3 only applies to entrepreneurs.

9. data protection
9.1 For order processing, we work together with various companies that are responsible for payment processing and logistics, for example. We ensure that our partners also comply with data protection regulations.
9.2 Depending on the selected payment method, payment for orders may be processed by a service provider. If payment is made via PayPal or Amazon Payments, your personal data must be transmitted to PayPal or Amazon so that your order can be processed.

10. platform for online dispute resolution; note on alternative dispute resolution in consumer matters
10.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link:
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
Our email address is:
10.2 We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11 Jurisdiction agreement (only for entrepreneurs) and choice of law
11.1 If you are an entrepreneur, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all claims arising from or on the basis of this contract shall be Bielefeld. This also applies to persons who have no general place of jurisdiction in Germany, or persons who have moved their domicile or usual place of residence outside Germany after conclusion of the contract, or whose domicile or usual place of residence is not known at the time the action is brought.
11.2 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer and have your habitual residence in another country at the time of conclusion of the contract, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.