Help and support for private & business customers

Customer care

You are the focus of our attention. Whether you have questions about your order, want personalized advice or there are challenges with the goods delivered, our team is here to help. We understand the unique requirements of business customers and are committed to providing solutions that meet your needs.

How we can help you:

  • Order Inquiries: Have questions about your current order or want to place a new order? We're here to make the process as smooth as possible.
  • Personal advice: Looking for products or services that are tailored to your company's needs? Let our experts advise you.
  • Problem solving: If you have any difficulties with a delivery or product, don't hesitate to contact us. We will work quickly and efficiently to find a satisfactory solution.

Please contact us:

  • Email: For general inquiries or detailed support, please write to us at We endeavor to process all emails quickly and efficiently.
  • Send us your high-resolution photos and, as experts in large format printing, we will transform them into stunning works of art. To send individual images, please use WeTransfer and send them to We put service first.
  • Telephone customer service: For direct support or if you would prefer to speak to us in person, please contact our customer service team on 0521 - 52020-0. Our team is available during our business hours and will be happy to help you.

Our promise:

We are committed to providing first-class service and support to ensure customer satisfaction. Your success is our goal.

Thank you for choosing queence by CCON GmbH.